Ausway uses the eWay Payments System to process customer’s credit card payments. Your credit card details are sent directly to their secure payment gateway. We never see your credit card details and we do not store them in our system.
When the eWay processes your credit card details, all details are protected using industry standard Secure Socket Layer (SSL) technology. Our customer’s credit card and personal details are encrypted when transmitted over the Internet.
Ausway will accept products for return if they are undamaged. If your product is faulty, we will exchange the product for a new one. Ausway will not accept returns for Electronic Data, Eway or Licensed Products.
In some cases Ausway reserves the right to charge an appropriate processing fee on returns.
Please return any products via the postal system.
Melway Publishing Pty Ltd
PO Box 737, Mount Waverley, Victoria, 3149, AUSTRALIA
There is a 30 day time limit on returning products
Melway will replace the product free of charge
Your record of payment together with the reason for returning/exchanging the product
It may take up to 14 days to process any refunds.
You will be notified of any refund via eMail
Delivery timeframe and costs
We can ship to most Countries using Australia Post.
There may be some restrictions, but most countries can be shipped to so as long as Australia Post offers it.
We aim to fill your order as soon as possible, but it may take up to 14 days depending on stock availablity.
Please allow up to seven days for deliveries in Australia. Allow up to one month for deliveries to international addresses.
We send our products either via various Couriers using Temando or Australia Post
Your credit card will be charged when you check out of our online store.
Melway Publishing Pty Ltd
Not for orders less than $50, Yes for orders above $50, or unless specific instructions given.
You can use the Australia Post Express Delivery option when checking out. You can also apply for special delivery instructions and while we will make every attempt to fulfill your request, we cannot guarantee that we will be able to meet them.
There are no costs for special delivery instructions, however there is an extra cost for Australia Post Express Post.
By email or telephone inquiry.
We offer shipping for each of our products at the Australia Post rate or Courier rate. The delivery rate will be displayed when checking out depending on your choice of delivery options. Costs will be inclusive of GST.
GST is charged and is included in the prices displayed across this website.